Privacy policy and use of cookies

Cookie Policy

This policy applies to cookies on the site”inovativa.bg/”

What are cookies?

Cookies are files of information, including unlimited text content, which are stored on the user's computers in order to improve the operation of the respective website. These files allow the user to be recognized and the website adapted to his preferences. Cookies usually contain the name of the website to which they belong, the time for which they are stored on the user's computer, and a unique number.

What are cookies used for?

Cookies are used to adapt the content of the website to the preferences of the individual user and optimize the operation of the specified website. They are also used to produce anonymous aggregate statistics that help us understand how the user works with the websites, which helps to improve their structure and content, while at the same time not having access to personal user information.

What cookies do we use?

Two types of cookies are used — temporary and fixed. The first are temporary files that are generated on the user's computer until he leaves the website or closes the application he uses (web browser). Fixed files remain on the user's computer for the time specified in the cookie settings or until they are manually deleted by the user.

The cookies used by Inovativa are configured by the website itself when you visit it, and they can only be read by it.

Cookies used by partners of a website operator, including without limitation, website users are subject to their own privacy policies.

Do cookies contain personal information?

The personal information that is accumulated through cookies can only be used to perform certain operations for the user. Such information is encrypted in a way that makes access to it by unauthorized persons impossible.

Deleting cookies

As a rule, applications used to browse websites allow cookies to be saved by default. This setting can be changed so that the automatic saving of cookies is blocked in the web browser or the user is informed each time before the cookies are stored on the computer. Detailed information on the different ways of working with cookies can be found in the settings of the application (web browser).

Restricting cookies may affect some functionalities of the website.

All modern browsers offer the ability to change cookie settings. These settings are usually found in the “options” or “favorites” menu of your browser. To find these settings, you can also use the steps below or use the “help” option of your browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

To set third-party cookies, you can use this website:

http://www.youronlinechoices.com/bg/

PRIVACY POLICY AND USE OF COOKIES

ON THE WEBSITE inovativa.bg

1. GENERAL TERMS AND CONDITIONS

1.1. This Privacy Policy of the Website (hereinafter referred to as the “Policy”) is of an informational nature, which means that it is not a binding source of obligations for the Customers of the Website.

1.2. The controller of personal data collected through the Internet site or through other channels of communication with clients is the company Innovativa Ltd with registered office in Bulgaria, address: Sofia 1618, Bulgaria 106 Blvd. Inovativa Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, ID: BG204441859.

e-mail: office@inovativa.bg, phone number: 0885 360 717

1.3. The Client's personal data is processed in accordance with the Personal Data Protection Act), (hereinafter: “Personal Data Protection Act”) and the Act on the provision of services by electronic means. Personal data are the data referred to in Art. 2. of the Personal Data Protection Act (hereinafter: “Personal Data”);

1.4. The controller takes special care to protect the interests of the persons providing their data and specifically ensures that the collected data are processed in accordance with the law; are collected for specific purposes, in accordance with the law and are not provided for further processing in breach of these purposes; respectively correct and adequate in relation to the purposes for which they are processed and stored in a form that allows the identification of the persons concerned for no longer than the time necessary to achieve the purpose of their processing.

1.5. All words, expressions and abbreviations used on this site and capitalized (e.g. Seller, Online Shop, Electronic Service) must be understood in accordance with their definition set out in the General Terms and Conditions available on the site https://inovativa.bg/

1.7. As stated at the very beginning, aware of the great importance of the privacy of the Customers' data, the Administrator protects not only the visitors of the Website, but also the Clients who wish to share their Personal Data through the use of other communication channels, such as:

1. the website https://www.facebook.com and any other sites or branded Facebook (including subdomains, international versions, widgets and mobile versions), the rules of which are based on the regulations referred to at https://www.facebook.com/legal/terms, supplied by Facebook Inc. or Facebook Ireland Limited, respectively (“Facebook Service”), including by means of:

b. the Facebook Lead Ads function aimed at direct marketing of the Controller's own products or services

c. Rules for the protection and use of Personal Data by Facebook, which can be found on the website https://www.facebook.com/policy.php. The controller has no influence on the content of the legal provisions used by Facebook, including those concerning Personal Data.

d. applications that allow the Administrator to organize within Facebook advertising campaigns, including contests.

e. The website https://www.google.com/и any other sites or branded under the Google brand (including subdomains, international versions, widgets and mobile versions), the rules of which are based on the regulations listed at https://www.google.com/policies/privacy/.

2. PURPOSE AND SCOPE OF THE DATA COLLECTED AND RECIPIENTS OF THE DATA

2.1. Permitted purposes for collecting personal data of Clients by the Controller:

a.conclusion and implementation of a Purchase and Sale Agreement or a Contract for the provision of Electronic Services (e.g. Profile).

b. direct marketing of the Controller's own products or services.

2.2. For other purposes, the Customer's Personal Data may be processed on the basis of voluntary consent or in accordance with current legal provisions.

2.3. Possible recipients of the Client's personal data:

a.For a Customer who uses the method of payment electronically or with a payment card in the Internet store, the Administrator provides the collected personal data of the Customer to the selected operator servicing the aforementioned payments on the Internet site.

2.4. The Controller may process the following personal data of the Clients:

1. who use the Website: name and surname; e-mail address; contact telephone number; delivery address (street, block number, apartment number, postal code, city, country), address of residence/registered business address/company headquarters (if different from the delivery address), bank account number. For Clients who are not Users (without a Profile), the Administrator may additionally process the name of the company and the tax identification number (TIN or BULSTAT) of the Client.

b. who fill in the data in the Facebook Lead Ads form. The User transmits to the Administrator all Personal Data specified in the form, which may include: name, surname, e-mail address, telephone number.

c. that fill in the data contained in forms for the Administrator to conduct advertising campaigns or contests on Facebook. The User shall transmit to the Controller all Personal Data specified in the form, which may include: name, surname, correspondence address, e-mail address, telephone number.

2.5. The provision of Personal Data by the Customer is voluntary, however necessary for the conclusion and execution of the Purchase and Sale Agreement, as well as for the payment.

2.6. The provision of personal data may be necessary for the conclusion and implementation of Contracts for the provision of services. For each individual case, the amount of data necessary for the conclusion of the respective contract is indicated in advance in the Internet shop, within other channels of communication with Customers or in the General Conditions of the store.

2.7. The basis for processing the Customer's personal data is the need to implement the contract to which he is a party or to take action at the request of the Customer before its conclusion. For cases of data processing for the purpose of direct marketing of the Controller's own products or services, the basis for such processing is the fulfillment of legally justified purposes carried out by the Controller (according to Art. 23, para. 4 of the Personal Data Protection Act, the direct marketing of the Controller's own products or services is considered a legally justified purpose).

2.8. The Controller may process information about the Customer's preferences, which may sometimes have the nature of Personal Data, and have been provided to the Controller by the Customer voluntarily, in particular through the functionality of the Online Store, including in order to limit the size of the products in question (e.g. Bowen therapy for joint pain) or a specific category is shown (e.g. Home page/services/contacts).

3. RIGHT OF CONTROL, ACCESS TO THE CONTENT OF OWN DATA AND THEIR CORRECTION

3.1. The customer has the right to access the content of his personal data and their correction.

3.2. Every person has the opportunity to exercise their rights deriving from the Personal Data Protection Act, in particular: the right to access their own personal data, the right to request updating, rectification and deletion, as well as the right to object in the cases provided for in the decrees of the aforementioned law.

4. COMMERCIAL INFORMATION

4.1. The administrator has the technical ability to communicate with the Client remotely (e.g. electronic message).

4.2. Commercial information related to the activity carried out by the Administrator or the entities cooperating with him may be sent only in accordance with the expressed will of the Client, and in order to realize a contract for the provision of the Newsletter service.

4.3. In order to implement a contract for the provision of the Newsletter service, personal data may also be processed for marketing purposes of products or services of third parties with which the Controller cooperates.

5. FILES “COOKIES”

5.1. Cookies are used on the Website in order to provide the Client with maximum convenience in using the Website, including for statistical purposes and for adapting to the Client's preferences the advertising content presented, including the Administrator's partners and advertisers. During the Client's logins to the Website, data on visits may be automatically collected, in the form of domain names of Internet sites from which the Client is referred to the Website, browser type, operating system type, IP address, Client identifier and other information transmitted via the http protocol. Additionally, the Administrator may process operational data or information on the location of the device through which the access to the site was made.

5.2. Cookies are small text files sent by the server and saved by the Client's device (usually on the hard disk of the computer or on a mobile device). They store information that may be necessary for the Internet store to adjust to the way the Customer uses the site and to collect statistical data from the site, for example: which sites were visited, what items were taken, as well as data on domain names - Internet service providers or the country of origin of the visitor, and in principle no information allowing identification is collected of the Customer, although sometimes this information may have the nature of personal data, it is data that allows the attribution of certain behavior of a specific user.

5.3. The cookies used on the site are not dangerous either for the Customer or for the computer/end device used by the Customer, therefore we recommend that you do not disable their service in the browser. Two types of cookies are used in the Online Store: “session” cookies, which remain stored on the Customer's computer or mobile device until the moment of leaving the website or disconnecting the program (Internet browser), and “permanent”, which remain on the Customer's device for the time specified in the parameters of the cookie files or until the moment they are manually deleted triti in the Internet browser.

5.4 Personal data retention policies of third parties that use personal data from www.inovativa.bg

Facebook:

https://www.facebook.com/policies/cookies/

Google Ads:

https://policies.google.com/privacy?hl=en

Google Analytics:

https://policies.google.com/technologies/cookies

Your current status: Only strictly necessary cookies.

The Change of Consent

Future changes to the Privacy Policy will be posted here.

CONTACT WITH THE ADMINISTRATOR

1. The Customer at any time has the possibility of direct contact with the Administrator by sending the corresponding message by mail or to the e-mail address of the Administrator submitted at the beginning of the Policy, or by contacting the phone, also indicated at the beginning of the Policy.
2. The Administrator stores the correspondence with the Client for statistical purposes, as well as to respond as quickly and qualitatively as possible to the queries that have arisen, to consider complaints and to make decisions on calls related to possible administrative intervention in the specified Profile.
3. When the Client contacts us to take certain actions (e.g. filing a claim), through the form, the Administrator may contact the Client again to provide data, including personal data, e.g.; name and surname, email address, etc., in order to confirm the identity of the Client and obtain the possibility of a return contact by the present case. The above applies to the same data, including personal data, which were previously provided by the Customer and to the processing of which the Customer has given his consent. The provision of this data is not mandatory, but it may be necessary for taking action or obtaining information of interest to the Customer.

PROTECTION

1. The Controller uses technical and organizational means ensuring the protection of the processed Personal Data, taking into account the risk and the category of data subject to protection, and in particular protects the data from being provided to unauthorized persons, from taking them from unauthorized persons, from their processing in violation of the current regulations or from alteration, loss, damage or destruction.
2. Accordingly, the Controller provides the following technical means to prevent the acquisition and modification by unauthorized persons of Personal Data sent electronically:
3. Protecting the database from unauthorized access.

b. SSL (Secure Socket Layer) certificate for the website of the Internet store in which the Customer's data is submitted.

c. Encryption of data that serves to identify the Customer.

d. Access to the Profile only after entering the individual username and password.

FINAL PROVISIONS

1. The Site may contain links to other sites. The administrator urges after switching to other sites, to familiarize yourself with the privacy policy in force there. This privacy policy applies only to this site.
2. The Administrator reserves the right to change the Policy in the future — this may happen, among other things, for the following important reasons:
3. change of current regulations, in particular in the field of personal data protection, telecommunications law, services provided electronically and regulating consumer rights, which affect our rights and obligations or the rights and obligations of the Customer;

b. development of the functionality or of the Electronic Services, dictated by advances in Internet technologies, including the implementation of new technological or technical solutions having an impact in the field of Policy.

3. The administrator, in any case, will publish within the boundaries of the site information about the changes in the Policy. Along with any changes, the new version of the Policy will be published with a new date.
4. In case of doubt or contradiction between the Policy and the consents given by the Client, regardless of the clauses of the Policy, always the basis for taking and defining certain actions on our part are the consents voluntarily given by the Client or the provisions of the law. This document is of a general nature, primarily informational (it is not a treaty or regulation).
5. The current version of the Policy comes into force on 21.01.2019.

If you want to find out what information we have about you or want to delete it, you can write to the following person: Kiril Vekov — office@inovativa.bg

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